The short version
If we sent the wrong item, the pack arrived damaged, part of your order is missing, or the parcel never reached you, we will replace it or refund you in full. Because seed is a perishable, living product, we cannot accept a return simply because you changed your mind after the pack was opened.
What is eligible for a return or refund
| Situation | Outcome | Report within |
|---|---|---|
| Wrong product delivered | Replacement or full refund, including shipping | 7 days of delivery |
| Product damaged in transit | Replacement or full refund, including shipping | 48 hours of delivery |
| Item missing from the parcel | Missing item shipped, or refunded | 48 hours of delivery |
| Parcel lost in transit or never delivered | Reship or full refund | 7 days of the last tracking update |
| Unopened, sealed pack, no longer wanted | Refund of product value; return postage is yours | 7 days of delivery |
| Pack opened, seed sown, or seal broken | Not eligible for return | — |
| Germination or yield below expectation | Assessed case by case, see below | — |
Evidence we will ask for
For a damaged, wrong or missing item, please send with your request:
- Your order number
- A photograph of the outer packaging, including the shipping label
- A photograph of the product as received, showing the problem
- For a missing item, a photograph of everything the parcel did contain
Please raise the request before discarding the packaging. Photographs taken at the time of opening resolve a claim much faster than a description written later.
Germination claims
Seed is a living product and germination depends on sowing depth, soil temperature, moisture, storage after delivery and cultural practice. We cannot guarantee a germination outcome, and a claim based on germination alone is not automatically eligible for a refund.
We do review these claims. If you tell us the sowing date, method, conditions and what happened, and the evidence points to a problem with the seed lot rather than the growing conditions, we will replace the pack or refund it. Claims of this kind should be raised within 7 days of the expected germination window stated on the product page.
What is not eligible
- Packs that have been opened, or whose seal is broken, except where the contents are demonstrably wrong or damaged
- Seed that has been sown, treated, repacked or mixed
- Products damaged by storage after delivery — heat, damp, pests or direct sunlight
- Requests raised after the reporting window in the table above
- Orders where the delivery address given to us was incorrect or incomplete
- Free items, samples or promotional inclusions
How to raise a return or refund
- Go to Track & Support and raise a request, or email support@buyvoragarden.store.
- Give your order number, tell us what happened, and attach the photographs listed above.
- You will receive a ticket number by email immediately. We respond within one working day.
- If a physical return is needed we will tell you where to send it. Where the fault is ours, we arrange and pay for the return.
- Once we have inspected the return, or accepted the evidence, we approve the refund.
When and how you get your money
Approved refunds are initiated within 2 working days of approval and are returned to the original payment method only:
| Original payment | Refund goes to | Typical posting time |
|---|---|---|
| UPI | The same UPI ID / bank account | 1-3 working days |
| Credit or debit card | The same card | 5-7 working days |
| Net banking / wallet | The same account or wallet | 3-5 working days |
| Cash on delivery | Bank transfer to an account in the buyer's name, which we will ask you for | 7 working days |
Posting time after we initiate the refund is controlled by your bank, not by us. We will give you the refund reference so you can trace it with them.
Where a refund is partial — for example one item of several — we refund that item's value plus a proportionate share of any shipping charge.
Escalation
If your refund has not appeared within the time stated above, write to grievance@buyvoragarden.store with your order number and refund reference and we will trace it with the gateway.